Privacy Policy

This Privacy Policy describes how Empire 799 and its affiliates (collectively "Empire 799", "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website https://empire799.com (hereinafter referred to as "Platform").

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Empire 799 ("Platform", "we", "our", "us") is operated by VJU Enterprise, with its registered office at 501, Magnifico, Sindhu Bhavan Road, Bodakdev, Ahmedabad, Gujarat, India.

This Privacy Policy applies to customer-facing experiences including browsing products, creating an account, placing orders, and using account features.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.

Personal data provided during sign-up/registration such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as bank account, credit or debit card, or other payment instrument information, in accordance with applicable laws.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect your information related to your transactions on the Platform and such third-party business partner platforms.

You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

To provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

To assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems.

To inform you about online and offline offers, products, services, and updates; to customise your experience.

To detect and protect against error, fraud and other criminal activity; to enforce our terms and conditions.

To conduct marketing research, analysis and surveys.

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them.

We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment providers opted by you.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We do not sell personal data as a standalone commercial product.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures.

Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

The transmission of information is not completely secure for reasons beyond our control. Users are responsible for ensuring the protection of login and password records for their account.

If you receive an email or a call from a person/association claiming to be Empire 799 seeking personal data like debit/credit card PIN or net-banking passwords, please never provide such information and report it immediately to an appropriate law enforcement agency.

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account.

You may also write to us at the contact information provided below to assist you with these requests. We may refuse or delay deletion in the event of any pending grievance, claims, pending shipments or any other services.

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

We may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

You may request profile updates for inaccurate or outdated personal information through our support channels.

You can choose not to provide some information, but certain services (such as order fulfillment) may become unavailable as a result.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention 'Withdrawal of consent for processing personal data' in your subject line.

Your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. We reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Our Platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our website.

Types of cookies we use:

— Essential Cookies: Required for the Platform to function correctly. These include session management, authentication state, and checkout flow. These cannot be disabled.

— Functional Cookies: Used to remember your preferences such as language, saved addresses, and cart contents across sessions.

— Analytics Cookies: Used to understand aggregate traffic patterns, page performance, and user behaviour on the Platform. This data is collected in anonymised form and helps us improve the Platform.

— Third-Party Cookies: Our payment gateway and logistics partners may set cookies on our Platform to facilitate transactions and delivery tracking. These are governed by the respective third party's privacy policy.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform, including the ability to complete purchases.

By continuing to use our Platform, you consent to our use of cookies as described in this policy.

This platform is intended for users capable of entering valid transactions under applicable law. We do not knowingly collect personal data from children without lawful basis.

We may update this Privacy Policy to reflect changes to our information practices. Revised versions will be posted on this page with an updated effective date.

We may alert/notify you about significant changes to the Privacy Policy in the manner required under applicable laws.

Name of Office: Support & Grievance Cell

Company: VJU Enterprise (Empire 799)

Address: 501, Magnifico, Sindhu Bhavan Road, Bodakdev, Ahmedabad, Gujarat, India

Email: support@empire799.com

Phone: +91 70419 68555

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST